Privacy policy
Last updated: April 18, 2026
This Privacy Policy explains how Nueve Collective (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://nuevecollective.com (the “Site”) or otherwise interact with us (collectively referred to as the “Services”).
Please take a moment to read this Privacy Policy carefully.
Key Information
| Subject | Detail |
|---|---|
| Business identity | Nueve Collective operates the Services at https://nuevecollective.com |
| Personal data collected | Contact details, order information, account credentials, and customer support communications may be collected when provided directly by the user. |
| Automatic data collection | Device type, browser type, IP address, and browsing activity are collected automatically through cookies and similar technologies, including analytics tools such as Google Analytics. |
| Use of personal information | Personal information is used to process and fulfill orders, provide customer support, communicate service updates, improve the website and services, prevent fraud, and comply with legal obligations. |
| Data sharing | Personal information may be shared with payment processors, shipping partners, website hosting and analytics providers, business partners involved in fulfillment and logistics, and government authorities where required by law. |
| Sale of personal information | Personal information is not sold or rented to third parties. |
| User rights | Depending on location, users may have the right to access, correct, delete, or transfer their personal data, restrict or object to processing, withdraw consent, and lodge a complaint with a data protection authority. |
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. When updates are made, the revised version will be published on this page with an updated revision date.
How We Collect and Use Your Personal Information
To operate our business and provide our Services, we collect personal information from various sources. This information allows us to process orders, provide customer support, improve the Site, and comply with legal obligations.
Information You Provide Directly
We collect personal information that you voluntarily provide, including:
- Contact details such as your name, address, phone number, and email address
- Order information including billing and shipping details and payment confirmation
- Account credentials such as usernames and passwords, where applicable
- Communications you send to our customer support team
Information Collected Automatically
When you browse our Site, we automatically collect certain information through cookies and similar technologies, including device type, browser type, IP address, and browsing activity.
This information helps us analyze website traffic, improve functionality, enhance security, and improve the overall user experience. We may use analytics tools such as Google Analytics for these purposes.
Information from Third Parties
We may receive personal information from trusted third parties such as payment processors, shipping partners, and service providers in order to fulfill orders, process payments, and provide customer support.
How We Use Your Personal Information
We use personal information to:
- Process and fulfill orders
- Communicate order updates and important service-related information
- Provide customer support
- Improve and optimize our website and services
- Send marketing communications only where legally permitted and with your consent
- Detect and prevent fraud or unauthorized activity
- Comply with applicable legal and regulatory requirements
Cookies
We use cookies and similar technologies to enable core website functionality, analyze performance, and improve user experience.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.
How We Share Personal Information
We may share personal information with:
- Service providers who assist with payment processing, shipping, website hosting, and analytics
- Business partners involved in order fulfillment and logistics
- Government authorities or regulators where required by law
We do not sell or rent your personal information to third parties.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us so we can remove it promptly.
Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
Personal data is retained only for as long as necessary to fulfill legal, contractual, and operational requirements.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Request data portability
- Restrict or object to certain processing activities
- Withdraw consent where applicable
- Lodge a complaint with a data protection authority
To exercise your rights, please contact us at info@nuevecollective.com. We may request verification before responding.
International Users
Your personal information may be transferred and processed outside your country of residence. Where required, appropriate safeguards are implemented in accordance with applicable data protection laws.
Contact Information
E-mail Address: info@nuevecollective.com
Phone Number: +44 7916 691120
Store Name: Nueve Collective
Warehouse Address: 69 Hamilton Rd, Brentford TW8 0QF, United Kingdom
KVK Number: 91917999
VAT: NL004924203B91
Business Address: Van Der Zandenstraat 30, 5521VP, Eersel NL
Customer Service Available Hours | Monday - Friday
09:00 AM - 05:00 PM | BST / GMT+1
For any questions, please visit our Contact Page. We aim to respond within 1 business day.