Shipping policy
Last updated: April 18, 2026
At Nueve Collective, we are committed to delivering your orders reliably and transparently, ensuring a smooth and trustworthy shopping experience. Below are the full details of our shipping process.
Key Information
| Subject | Detail |
|---|---|
| Shipping coverage | Shipping is available exclusively within the United Kingdom. |
| Shipping fees | Free standard shipping is offered on all UK orders, with no minimum purchase and no hidden fees. |
| Order processing | Orders are processed Monday-Friday with a cut-off time of 05:00 PM BST / GMT+1; handling time is 1-2 business days. |
| Delivery time | Transit time is 4-10 business days, with a total estimated delivery time of 5-12 business days from order confirmation. |
| Tracking | After dispatch, customers receive a shipping confirmation email with a tracking link for real-time delivery updates. |
| Address changes | Delivery addresses can be updated before dispatch by contacting info@nuevecollective.com; changes are not possible after shipment. |
| Delivery restrictions | Deliveries are not available to international addresses, PO Boxes, or BFPO addresses. |
| Delivery issues and contact | For delayed, lost, or damaged orders, customers should contact info@nuevecollective.com. If a parcel is confirmed lost, Nueve Collective will provide either a replacement or a refund |
Currency Notice
All prices, transactions, and shipping information on https://nuevecollective.com are listed and processed in British Pounds Sterling (£).
Shipping Fees
We offer free standard shipping on all orders within the United Kingdom.
- No minimum purchase required
- No hidden fees
- Trackable delivery
Processing & Delivery Time
Order Cut-off Time: 05:00 PM | BST / GMT+1
Fulfilment Days: Monday – Friday
Handling Time: 1–2 business days (Monday–Friday)
Transit Time: 4–10 business days (Monday–Friday)
Total Estimated Delivery Time
Most UK orders arrive within 5–12 business days from order confirmation.
Orders placed after the cut-off time, on weekends, or on UK public holidays are processed on the next business day.
Please note: During peak periods such as holidays, promotions, or seasonal sales, delivery times may be slightly extended.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link, allowing you to monitor your delivery in real time.
Address Modifications
If you need to update your delivery address, please contact us as soon as possible at info@nuevecollective.com before your order has been shipped.
Once an order has been dispatched, we are unable to modify the delivery address.
Delivery Restrictions
At this time, Nueve Collective ships exclusively within the United Kingdom.
We do not currently deliver to:
- International addresses
- PO Boxes
- BFPO (British Forces Post Office) addresses
Carrier Services
We work with reliable and well-known carriers to ensure timely delivery. Our delivery partners include:
- Royal Mail
- Evri
- DPD
Lost or Delayed Orders
If your order is delayed, lost, or arrives damaged, please contact us at info@nuevecollective.com with your order details.
We will contact the courier to investigate and will provide either a replacement or a refund if the parcel is confirmed lost.
Contact Information
E-mail Address: info@nuevecollective.com
Phone Number: +44 7916 691120
Store Name: Nueve Collective
Warehouse Address: 69 Hamilton Rd, Brentford TW8 0QF, United Kingdom
KVK Number: 91917999
VAT: NL004924203B91
Business Address: Van Der Zandenstraat 30, 5521VP, Eersel NL
Customer Service Available Hours | Monday - Friday
09:00 AM - 05:00 PM | BST / GMT+1
For any questions, please visit our Contact Page. We aim to respond within 1 business day.